At Quality Traffic Boost, we are committed to delivering high-quality, targeted traffic that meets your expectations. We understand that transparency in our refund policy is essential for building trust with our customers. This page outlines the circumstances under which refunds are granted and how you can request one.
1. Eligibility for Refunds
Due to the nature of our traffic services, refunds are typically not granted once an order has been processed and delivered. However, we may offer refunds in specific circumstances, including but not limited to:
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- Non-Delivery of Service: If we fail to deliver the traffic as specified in your purchase agreement within the promised timeframe.
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- Technical Issues: If technical issues on our end prevent your traffic campaign from running as expected, and we are unable to resolve the issue.
- Unsatisfactory Traffic Quality: If the traffic received does not meet the quality standards specified in our service terms, you may be eligible for a partial or full refund after verification.
2. Conditions for Refunds
Refunds will only be issued if the following conditions are met:
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- Written Request: You must submit a written request for a refund within 48 hours of the order completion.
- Verification of Issue: We will review the reported issue to verify if it meets our refund policy criteria.
- Payment Method: Refunds will only be processed to the original payment method used at the time of purchase.
3. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
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- Contact Us: Send an email to contact@qtboost.com (or directly via the contact page), with the subject line “Refund Request – [Order ID]” and provide details regarding your request.
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- Provide Documentation: Include your Order ID, the reason for the refund request, and any relevant screenshots or proof to support your claim.
- Await Response: Our team will review your request and get back to you within 2-3 business days. We may request additional information or documentation as needed.
4. Refund Process
Once your refund request is approved:
- Processing Time: Approved refunds will be processed within 5-10 business days.
- Partial Refunds: If a partial refund is deemed appropriate, you will be notified of the specific amount and any conditions attached.
5. Non-Refundable Situations
Refunds will not be issued in the following cases:
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- Completed Services: If the traffic order has been successfully delivered as per the purchase agreement.
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- User Mistakes: Incorrect details provided during the ordering process (e.g., incorrect website URL, targeting criteria, technical issue on your website..etc.).
- Disallowed Traffic Sources: If you are banned by ad networks or penalized by search engines as a result of receiving traffic, we are not liable for any resulting consequences.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us:
- Email: contact@qtboost.com
We aim to provide the best possible customer experience and will consider each refund request with attention to our customers’ satisfaction and fair business practices.